{"id":3797,"date":"2025-05-22T09:02:44","date_gmt":"2025-05-22T13:02:44","guid":{"rendered":"https:\/\/genolife.ca\/politique-annulation\/"},"modified":"2025-05-22T09:06:21","modified_gmt":"2025-05-22T13:06:21","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/genolife.ca\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row custom_bg_type=&#8221;image&#8221; custom_bg_cover=&#8221;cover&#8221; custom_bg_repeat=&#8221;no-repeat&#8221; custom_bg_position=&#8221;Center center&#8221; nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221; heading_text=&#8221;Nos services&#8221; page_title=&#8221;&#8221; heading_wrapper=&#8221;h1&#8243; alignment=&#8221;align_center&#8221; style=&#8221;default&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#94d142&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;32928416&#8220;,&#8220;variants&#8220;:&#8220;500&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;40px&#8220;}&#8221; divider_length=&#8221;100&#8243; divider_thickness=&#8221;1&#8243; space=&#8221;15&#8243; divider_color=&#8221;&#8221; divider_rounded=&#8221;&#8221; number_text=&#8221;&#8221; number_color=&#8221;&#8221; number_typography=&#8221;&#8221; center=&#8221;&#8221; responsiveness=&#8221;&#8221; tablet_portrait=&#8221;90&#8243; mobile_landscape=&#8221;80&#8243; mobile_portrait=&#8221;70&#8243; css_animation=&#8221;&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; disable_css_animation=&#8221;&#8221; custom_bg_image=&#8221;2195&#8243; el_design=&#8221;{&#8220;tablet_portrait&#8220;:{&#8220;padding-top&#8220;:&#8220;120&#8220;,&#8220;padding-bottom&#8220;:&#8220;40&#8220;},&#8220;tablet_landscape&#8220;:{&#8220;padding-top&#8220;:&#8220;160&#8220;,&#8220;padding-bottom&#8220;:&#8220;80&#8220;},&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;260&#8220;,&#8220;padding-bottom&#8220;:&#8220;120&#8220;}}&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;15&#8220;,&#8220;padding-right&#8220;:&#8220;15&#8220;,&#8220;padding-bottom&#8220;:&#8220;15&#8220;,&#8220;padding-left&#8220;:&#8220;15&#8220;}}&#8221; width=&#8221;1\/2&#8243; css_animation=&#8221;&#8221; font_color=&#8221;{&#8220;id&#8220;:&#8220;custom_1671621612636651&#8220;,&#8220;color&#8220;:&#8220;rgba(255,255,255,1)&#8220;}&#8221;][vc_heading heading_text=&#8221;Cancellation Policy&#8221; heading_wrapper=&#8221;h1&#8243; alignment=&#8221;align_left&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;custom_1671621612636651&#8220;,&#8220;color&#8220;:&#8220;rgba(255,255,255,1)&#8220;}}&#8221; responsiveness=&#8221;yes&#8221; tablet_portrait=&#8221;80&#8243; mobile_landscape=&#8221;70&#8243; mobile_portrait=&#8221;80&#8243; css_animation=&#8221;&#8221;][\/vc_column][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;15&#8220;,&#8220;padding-right&#8220;:&#8220;15&#8220;,&#8220;padding-bottom&#8220;:&#8220;15&#8220;,&#8220;padding-left&#8220;:&#8220;15&#8220;,&#8220;shift-vertical&#8220;:80}}&#8221; width=&#8221;1\/2&#8243; css_animation=&#8221;&#8221; font_color=&#8221;{&#8220;id&#8220;:&#8220;custom_1671621612636651&#8220;,&#8220;color&#8220;:&#8220;rgba(255,255,255,1)&#8220;}&#8221;][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221;][vc_column css_animation=&#8221;&#8221;]<div class=\"privacy-policy-block\"><strong>Absence or Cancellation<\/strong><\/p>\n<p>An administrative fee of $20 plus applicable taxes is charged at the time of booking for private patients. This fee is non-refundable under any circumstances.<\/p>\n<p>If you do not attend your appointment, or if you cancel or modify it with less than 48 working hours\u2019 notice prior to the scheduled date and time, a no-show or cancellation fee of $43.49 plus applicable taxes will be charged to the credit card on file.<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row custom_bg_type=&#8221;image&#8221; custom_bg_cover=&#8221;cover&#8221; custom_bg_repeat=&#8221;no-repeat&#8221; custom_bg_position=&#8221;Center center&#8221; nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221; heading_text=&#8221;Nos services&#8221; page_title=&#8221;&#8221; heading_wrapper=&#8221;h1&#8243; alignment=&#8221;align_center&#8221; style=&#8221;default&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#94d142&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;32928416&#8220;,&#8220;variants&#8220;:&#8220;500&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;40px&#8220;}&#8221; 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